Individual tax enquiries (territories)

What this department does

This line is the individual tax enquiry service for people who live in Yukon, the Northwest Territories, or Nunavut. It covers the same personal tax topics as the provincial line, routed to agents who serve territorial residents.

This toll-free line assists with:

• Yukon residents
• Northwest Territories residents
• Nunavut residents

Why to call this department

• You live in Yukon, the Northwest Territories, or Nunavut and need personal income tax help.
• You have a question about a territorial resident’s refund, Notice of Assessment, or tax slip.
• You need My Account help and you file as a territorial resident.
• You received CRA correspondence that applies to your territorial address.

Why you may have received a call from this number

• CRA may return a call or leave this number after you contacted the territories individual tax line.
• An agent may follow up about a return, refund, or missing information for a territorial resident.
• A callback request for this service can show this number on your phone.

Have this ready before you call

• Social Insurance Number
• Current territorial address
• Recent tax documents or the letter you received

Other things to know

• Use 1-800-959-8281 if you live in a province rather than a territory.
• Have your SIN and recent tax mail ready so the agent can find your file quickly.

Related CRA numbers

• Individual tax enquiries (provinces) 1-800-959-8281
• Benefit enquiries 1-800-387-1193
• Tax account balance — automated 1-866-474-8272
• Tax information phone service (TIPS) 1-800-267-6999