Individual tax enquiries (provinces)

What this department does

This is the Canada Revenue Agency’s main telephone line for individuals who live in the provinces. Agents help with personal income tax returns, refunds, tax slips, registered accounts, and My Account access. It is the number most people should use for everyday personal tax questions.

This toll-free line assists with:

• Personal income tax questions
• Tax return status and refunds
• My Account registration and access
• T4, T5, and other tax slips
• RRSP, TFSA, and other registered accounts

Why to call this department

• You have a question about a T1 personal income tax return or a Notice of Assessment.
• You want the status of a refund, a payment, or a change you already submitted.
• You need help creating or unlocking My Account, including security codes.
• You have questions about T4, T5, RRSP, TFSA, or other personal tax slips and registered accounts.
• You received CRA mail and want to confirm what it means before you take the next step.

Why you may have received a call from this number

• A CRA agent may call from this line, or leave this number, after you asked for help with a personal tax file.
• You may see this number after requesting a callback because wait times were long.
• The CRA may contact you about missing information on a return, a refund review, or a My Account issue.
• A missed call from this number can be a genuine follow-up. Confirm the number on this page before you call back.

Have this ready before you call

• Social Insurance Number
• Date of birth and current address
• A recent Notice of Assessment or tax return
• Details of the payment, refund, or letter you are calling about

Other things to know

• This line serves residents of the provinces. If you live in Yukon, the Northwest Territories, or Nunavut, use the territories number instead.
• CRA will not demand immediate payment by gift cards, crypto, or a prepaid card. Hang up if someone pressures you that way.
• If wait times are long, the CRA may offer an automated callback so you do not have to stay on hold.

Related CRA numbers

• Individual tax enquiries (territories) 1-866-426-1527
• Tax account balance — automated 1-866-474-8272
• Benefit enquiries 1-800-387-1193
• Tax information phone service (TIPS) 1-800-267-6999
• Reporting suspected fraud or scam 1-888-495-8501