Benefit enquiries

What this department does

The benefits line answers questions about payments the CRA administers for individuals and families, including the Canada Child Benefit, GST/HST credit, Canada Workers Benefit, Climate Action Incentive Payment, and related federal or provincial benefits. It is the right number when a payment is missing, the amount changed, or your family information needs an update.

This toll-free line assists with:

• Canada Child Benefit (CCB)
• GST/HST credit
• Canada Workers Benefit
• Climate Action Incentive Payment
• Other federal and provincial benefits

Why to call this department

• A Canada Child Benefit, GST/HST credit, or related payment is missing or the amount looks wrong.
• You had a birth, a move, a change in marital status, or a child started or stopped living with you.
• You need to know why a benefit was reduced, stopped, or reassessed.
• You received a benefits letter and want to confirm what the CRA needs from you.
• You want to update banking information used for direct deposit of benefits.

Why you may have received a call from this number

• Benefits officers may call if a payment review needs more information about a child, address, or shared custody.
• You may get a follow-up after you reported a change or after a benefits questionnaire.
• CRA may contact you when a payment was held because information on file no longer matches.
• A caller who says your benefits will be cancelled unless you buy a gift card is a scam. Hang up and use this published number.

Have this ready before you call

• Social Insurance Number
• Date of birth for you and, if relevant, your children
• The payment month or letter you are asking about
• Current address and, if needed, custody or care details

Other things to know

• Income tax return questions still go to individual tax enquiries; this line is for benefit payments.
• Keep addresses and marital status current. Benefit amounts often depend on that information.

Related CRA numbers

• Individual tax enquiries (provinces) 1-800-959-8281
• Tax account balance — automated 1-866-474-8272
• Charities and giving 1-800-267-2384