Teletypewriter (TTY) — individuals

What this department does

This teletypewriter line gives people who are deaf, hard of hearing, or have a speech impairment a way to reach CRA individual services. It covers the same kinds of personal tax questions as the voice individual tax line, using TTY instead of a spoken call.

This toll-free line assists with:

• People who are deaf
• People who are hard of hearing
• People with speech impairments
• TTY/TDD device users

Why to call this department

• You use a TTY/TDD device and need personal income tax, refund, or My Account help.
• A voice line is not accessible for you and you need an individual tax agent.
• You received CRA correspondence and want to follow up through TTY.

Why you may have received a call from this number

• CRA may return a TTY contact at this number after you reached the accessibility line.
• A follow-up about a personal tax file can be sent by TTY if that is how you asked to communicate.
• A voice caller who claims this TTY number and then demands payment is not using the service as published.

Have this ready before you call

• A working TTY/TDD device or approved relay method
• Social Insurance Number and date of birth
• The tax document or letter you need to discuss

Other things to know

• Business TTY users can use the same number and ask for business enquiries.
• If you do not use TTY, call the regular individual tax voice line instead.

Related CRA numbers

• Individual tax enquiries (provinces) 1-800-959-8281
• Benefit enquiries 1-800-387-1193