Tax account balance — automated

What this department does

This automated service reads back tax account information after you identify yourself. It is meant for a quick balance, a payment due date, or confirmation that a recent payment posted. It does not replace a live agent when you need to explain a situation or set up a payment plan.

This toll-free line assists with:

• Current account balance
• Payment due dates
• Recent payment confirmation

Why to call this department

• You want your current personal tax account balance without waiting for an agent.
• You need the next payment due date.
• You want to confirm that a payment you already sent has been applied.

Why you may have received a call from this number

• You are less likely to receive an outbound sales-style call from this automated line.
• The number can still appear if you used the service, saved it, or a CRA notice listed it as a self-serve option.
• If someone claims to be CRA collections and only this automated number is involved, verify the digits here before you call back.

Have this ready before you call

• Social Insurance Number
• Date of birth
• Information from a recent Notice of Assessment so you can pass identity checks

Other things to know

• This line does not negotiate payment arrangements. Use the debt management number if you cannot pay in full.
• Never give your SIN or online passwords to a person who called you first and asked you to “confirm” them.

Related CRA numbers

• Individual tax enquiries (provinces) 1-800-959-8281
• Debt management and payment arrangements 1-877-362-1319
• Tax information phone service (TIPS) 1-800-267-6999